Principal System Administrator

Onsite | Ft. Meade | 5 Days a Week

Active TS/SCI w/FS Poly (NSA) Clearance Required

Summary

Since 2012, our client has helped mission-critical government organizations and businesses face their most daunting technology challenges. Their team have been trusted partners to many government agencies and are extremely familiar with a wide variety of systems, policies, and procedures. Our client is also a distinguished custom software development firm dedicated to delivering premium solutions tailored for businesses and governmental needs. They are home to top-tier technology professionals recognized as industry pioneers, comprehensive full-stack engineers, and reliable consultants. These experts are adept at clear communication, excel in resolving complex challenges where others may falter, and are skilled in actualizing an organization's vision.

Responsibilities

Our client is looking for multiple Principal System Administrators to join their team! As a Principal System Administrator and Subject Matter Expert within our client's team, you will embody the highest level of expertise and leadership in system administration. With over fifteen years of experience, you will spearhead major IT initiatives, ensuring the seamless implementation, troubleshooting, and maintenance of IT systems. You will oversee the strategic management of system configuration and operations, setting standards for excellence and performance.

Your role will involve providing leadership in Tier 1 and Tier 2 support, solving the most challenging issues and enhancing user experience with IT systems. Your guidance will drive the adoption of best practices in system administration across the team.

Please be aware that due to our client's involvement in a wide array of projects, this job description serves as a foundational outline meant to align with their broad requirements. The specifics of each project vary, offering a rich landscape of opportunities! Detailed information about individual projects will be disclosed during the subsequent stages of the interview process.

• Actively contribute to a team of IT professionals working to deliver custom solutions to the customer
  
• Provide support for implementation, troubleshooting and maintenance of IT systems
  
• Manage the daily activities of configuration and operation of IT systems
  
• Provide Help Desk problem identification, diagnosis and resolution of problems
  
• Provide assistance to users in accessing and using IT systems
  

Requirements

• 15+ years of experience with a Bachelors degree in a technical field of study is required. An additional 5+ years of equivalent practical experience may be substituted for a degree

We realize this is a long list of preferred various skills and experiences! - Don’t worry if you aren’t familiar with all of these. Only having some exposure and knowledge of the following various technologies is acceptable!:

• Experience with Tier 1 (Help Desk) support of IT Systems

• Experience with Tier 2 (Escalation) problem identification, diagnosis and resolutions

• Experience implementing, troubleshooting and/or maintaining IT Systems

• Experience managing IT system infrastructure and any processes related to these systems.

• Experience with the escalation and communication of status to agency management and internal customers

• Experience supporting the dispatch system and hardware problems and remaining involved in the resolution process

• Experience with configuring and managing UNIX and Windows Operating Systems

• Experience with installing/loading and troubleshooting Operating System software

• Experience maintaining the integrity of and configuring network components

• Experience implementing operating system enhancements to improve reliability and performance within an enterprise service environment

• Experience with Public Key Infrastructure (PKI) authentication services

Education/Certification Requirements

• A Bachelor's degree in Computer Science or a related technical field is required. An additional 5+ years of relevant experience may be substituted in lieu of a degree

Clearance Requirements

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an active TS/SCI w/FS Poly clearance is required. Please note that the FS Poly currently needs to be held by the NSA or within the past two years.