Technical Project Manager

Hybrid | Chicago, IL | 2-3 Days a Week Onsite

US Citizenship and Permanent US Resident Status Eligible

Summary
Our client is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, our client delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. Additionally, our client is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. They are also backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market.

Responsibilities

Our client is looking for a Technical Project Manager to join their team! The Technical Project Manager reports to the overall Program Manager for a large, multi-workstream transformational Enterprise Asset Management (EAM) system engagement consisting of business process redesign, change management, and system implementation, all in a Program Management Office structure. Your role is to manage a team of 4-5 technical resources (IT and GIS resources) to guide and assist in the continued delivery of a functional and growing system to their end client. You will help manage the team’s work, ensuring the work breakdown structure is appropriately organized to allow distribution and delegation of the work, tracking and reporting progress, and acting to get the project back on track when necessary. This Manager should be a high achiever with 10+ years of experience working with clients from the shop floor to the C-suite and can speak to implementing enterprise-scale systems specifically with Cityworks/ESRI ArcGIS EAM systems.

Success depends on the Technical Project Manager's ability to build and maintain strong relationships internally and externally and demonstrate an exceptional command of infrastructure fundamentals and the ability to advise on and deliver innovative solutions.

• Project Planning and Management
  • Develop and maintain the project plan, defining scope, deliverables, timelines, resources, and budgets
  • Coordinate and manage all phases of the project lifecycle, from initiation and planning to execution, monitoring, and closure
  • Collaborate with stakeholders (such as city departments, GIS teams, and vendors) to identify project requirements and expectations
  • Conduct risk assessments and develop mitigation strategies to address potential project challenges
  • Regularly report on project status, budget, timeline, and risks to senior management and stakeholders
  • Ensure adherence to municipal or organizational standards and regulatory requirements

• System Design and Implementation
  • Lead/assist the design and configuration of the Cityworks/ESRI ArcGIS EAM system in collaboration with the IT, GIS, and asset management teams
  • Oversee the integration of Cityworks / ESRI ArcGIS to ensure accurate spatial data representation of assets
  • Plan and manage data migration activities, including the conversion and integration of existing asset data into the new system
  • Coordinate the setup of user roles, permissions, and workflows within Cityworks/ESRI to align with organizational processes
  • Design and document data standards, system architecture, and integration points to ensure a cohesive system

• Data Management and Quality Control
  • Ensure that GIS and asset data in the EAM system are accurate, up-to-date, and compliant with quality standards
  • Establish data governance policies and maintain data integrity by implementing validation rules and error-checking procedures
  • Collaborate with GIS specialists to ensure that spatial data is aligned with ESRI ArcGIS and Cityworks requirements
  • Develop and manage data migration plans, including data cleansing, transformation, and loading

• Technical Support and System Maintenance
  • Develop maintenance and support plans to ensure the reliability and stability of the Cityworks system
  • Serve as the primary point of contact for technical troubleshooting, support, and escalation for Cityworks and ESRI ArcGIS issues
  • Monitor system performance, implementing updates, patches, and improvements as necessary
  • Coordinate with vendors and third-party consultants to resolve complex technical issues and ensure system compatibility with future releases
  • Gather feedback from users to identify system enhancements and optimize functionality

• Stakeholder Communication and Change Management
  • Serve as a liaison between technical teams, project stakeholders, and end users to communicate project goals, updates, and changes
  • Contribute to a change management strategy to promote user adoption, including training, support, and continuous feedback
  • Provide guidance on process improvement opportunities to maximize the benefits of the EAM system

• Continuous Improvement and Optimization
  • Evaluate new features and updates from Cityworks and ESRI ArcGIS to identify opportunities for system enhancements
  • Analyze system usage and feedback to identify opportunities for improvement, including automation, reporting, and analytics
  • Work with stakeholders to regularly review workflows and adjust configurations to meet evolving organizational needs

Requirements

• 10+ years of progressive and relevant experience in IT and GIS infrastructure, software development, and operations is required
• 5+ years of extensive experience implementing enterprise-scale systems specifically with Cityworks/ESRI ArcGIS EAM systems is required
• Consulting and client management skills working with clients from the shop floor to the c-suite
• Breadth and depth of experience across physical, virtual, and cloud enterprise scale systems such as EAM, GIS, CRM, and ERP
• Function professionally under pressure with a keen sense of urgency, while managing multiple concurrent projects and deadlines under sometimes ambiguous and often complex circumstances
• Experience cultivating and leading high-performance teams, creating an innovation culture, and mentoring to develop team members
• Comfortable working with employees at all levels of the company; Demonstrates professional tact, good judgment, and discretion
• Must be highly articulate, from business and technical perspectives, and able to deliver proposals and presentations to a wide variety of audiences with conviction and passion
• Strong analytical and problem-solving skillset
• Demonstrates attention to detail, follow-up and has excellent organizational skills
• Project planning and project management experience for large scale projects in an enterprise IT environment

Education/Certification Requirements

• None

Preferred Requirements

• Aviation/Airport experience/background is highly desirable
• A Bachelor’s degree in computer science, information systems, finance, accounting, or related discipline desired