Onsite | Springfield, VA or St. Louis, MO | 5 Days a Week

Active TS/SCI Clearance Required - Ability to obtain a CI Poly

Summary

Our client is an employee and Service-Disabled, Veteran-owned Small Business focused on providing niche technical services. They are a team of experienced cybersecurity professionals with a track record of success in the Federal, Commercial, and Academic workspaces. Additionally, our client designs, builds, operates, and secures scalable cloud and IT infrastructures to meet their customers’ near-term needs and fulfill their long-term requirements.

Responsibilities

Our client is looking for a System Administrator / Desktop Support professional to join their team! This individual will play a key role in supporting end user devices and systems for an intelligence customer in Springfield, VA. In this role, you’ll deliver Tier 2 desktop support services, including incident resolution, device setup, software installation, and system maintenance. You’ll also contribute to continuous process improvements and collaborate with cross-functional teams to ensure the reliability and performance of IT systems. An active TS/SCI clearance is required.

• Provide Tier 2 desk-side support for workstations, monitors, printers, VoIP devices, and associated peripherals

• Support the installation, move, add, change, and disposal (IMACD) of end user devices

• Troubleshoot and resolve IT incidents in coordination with Tier 3 and external stakeholders as needed

• Install software applications using scripted packages

• Maintain accurate inventory records of deployed devices and software

• Assist users with system access and train them on hardware and software functionality

• Create and maintain standard operating procedures and internal documentation

• Utilize ServiceNow to manage and resolve incidents, demands, and requests

• Identify and implement process improvements for greater operational efficiency

• Support VDI environments, desktop imaging, and patch management processes

• Collaborate with engineering and support teams to resolve escalated technical issues

• Perform hardware setup, movement, and troubleshooting as needed

• Work onsite across a large campus environment, including walking and transporting hardware between buildings

Requirements

• 3+ years of relevant IT support experience

• Familiarity with Windows 7, Windows 10, Citrix, SCCM, and SMS

• Knowledge of workstation setups (thin/thick clients), monitors, KVMs, printers, VoIP, and AV systems

• Experience with VDI environments and desktop imaging

• Understanding of DNS, DHCP, and patch management (Windows)

• Strong troubleshooting and customer service skills

• Ability to lift and move hardware such as computers, monitors, and printers

• Excellent communication, time management, and organizational skills

• Ability to work independently and as part of a team

• Experience using Microsoft Office applications

• Willingness to work flexible hours as required

Education Requirements

• A Bachelor’s degree or equivalent combination of education and experience

• A DoD 8570.01M compliant certification (A+, Network+, Security+, etc.) is required

Preferred Requirements

• Experience with ITIL v3 Foundations

• A background in technical writing is preferred

• Experience supporting thin client VDI environments and web-based applications

Clearance Requirements

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an active TS/SCI clearance is required. Please be aware that onboarding can take 4-6 weeks for this position.