MS Teams Telephony Analyst

Onsite | Washington, DC | 5 Days a Week 

Active Top Secret Clearance Required

Summary

We are looking for an MS Teams Telephony Analyst to join our team! This role will lead the deployment, configuration, and management of enterprise-grade telephony solutions within Microsoft Teams, supporting the full lifecycle of Teams-based voice services.

Responsibilities

• Deploy and manage Microsoft Teams Phone System across the enterprise

• Configure and support Direct Routing and Operator Connect solutions

• Work with Session Border Controllers (SBCs) to enable secure and scalable voice connectivity

• Design and maintain enterprise telephony architecture within the Teams environment

• Optimize telephony configurations for performance, reliability, and user experience

• Provide Tier 2/3 support for Microsoft Teams voice-related issues

• Collaborate with cross-functional teams to ensure successful implementation and adoption

• Monitor telephony performance metrics and implement improvements as needed

• Maintain documentation of telephony configurations, procedures, and support workflows

Requirements

• 5+ years of relevant experience in telephony or unified communications

• Hands-on experience with Microsoft Teams Telephony systems

• Knowledge of Direct Routing, Operator Connect, and SBCs

• Familiarity with enterprise telephony architecture and best practices

• Strong troubleshooting and analytical skills in a Microsoft environment

Education/Certification Requirements

• A Bachelor’s degree is required for this position

Clearance Requirements

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an active Top Secret clearance is required.