Senior MS Teams Telephony Analyst

Onsite | Washington, DC | 5 Days a Week 

Active Top Secret Clearance Required

Summary

We are looking for a Senior MS Teams Telephony Analyst to join our team! This role is responsible for designing, deploying, and managing enterprise-grade telephony solutions within Microsoft Teams, supporting the full lifecycle from strategy to support.

Responsibilities

• Lead the strategic planning, design, and implementation of Microsoft Teams Phone System

• Configure and manage Direct Routing, Operator Connect, and Session Border Controllers (SBCs)

• Develop and maintain enterprise telephony architecture within the Microsoft Teams environment

• Collaborate with stakeholders to align telephony solutions with organizational goals

• Ensure security, reliability, and scalability of Teams-based voice services

• Provide advanced troubleshooting and technical support for telephony issues

• Optimize system performance and user experience across the Teams telephony platform

• Maintain detailed documentation of architecture, configurations, and support processes

• Mentor junior team members and contribute to best practices development

Requirements

• 8+ years of relevant experience in telephony or unified communications

• Proven expertise with Microsoft Teams Phone System

• Deep knowledge of Direct Routing, Operator Connect, and SBCs

• Experience designing and managing enterprise telephony architectures

• Strong analytical, problem-solving, and communication skills

Education/Certification Requirements

• A Bachelor’s degree is required for this position

Clearance Requirements

• Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an active Top Secret clearance is required.