Service Now Business Analyst, Jr-Mid Level

Remote | U.S. Based 

Occasional requirements to conduct work in either Bethesda, MD or McLean, VA

Clearance: Public Trust

CMS:MSI

*An in-person interview may be required.

Summary
Our client provides reliable, effective, and innovative technology solutions that advance federal, state, local, and nonprofit missions. Their technologists and consultants are passionate about solving complex challenges that impact millions of lives. Also, our client takes a Mindful Modernization approach in delivering our application modernization, grants management systems, government data analytics, and advisory services. Mindful Modernization is our client's way of delivering mission impact by aligning our government customers’ strategic objectives to measurable outcomes through people, processes, and technology.

JOB DESCRIPTION:
We are seeking a Jr-Mid Level ServiceNow Business Analyst to perform high-level functional analysis, design, integration, documentation, and implementation in support of ServiceNow priorities. The individual will lead requirements management and elaboration activities, translate business needs into technical requirements, and ensure alignment with Agile, SDLC, and release management processes. Responsibilities include facilitating Agile ceremonies, managing and grooming the ServiceNow product backlog, supporting release planning and management, and developing SOPs and related documentation. This role requires strong collaboration with stakeholders to define and refine requirements, as well as the ability to adapt quickly to either team-based or independent work environments to meet deliverable schedules. The position supports large enterprise applications within the federal government sector and requires the ability to obtain and maintain a Public Trust or Suitability/Fitness determination.

QUALIFICATIONS:
Years Experience:

• Minimum of 4 years of job-relevant Business Analyst experience in enterprise or government environments.
• Minimum years 2 of hands-on experience with ServiceNow platform functionality, configuration, and backlog management.

Experience

• Proven experience gathering and/or writing business requirements for large enterprise applications in the federal government sector, including visual mock-ups, use cases, shall statements, or user stories
• Full lifecycle experience with SDLC and Agile Scrum development methodologies
• Experience facilitating Agile ceremonies (e.g., sprint planning, backlog grooming, retrospectives) and other collaborative meetings
• Ability to translate business requirements into clear technical requirements for development teams
• Experience creating SOPs, documentation, and integration artifacts
• Ability to collaborate with diverse stakeholders to define, refine, and validate requirements
• Ability to work independently or within a team environment to meet deliverables and schedules
• Preferred, but not required:
  • Experience with ServiceNow release planning and management activities
  • Knowledge of additional ServiceNow modules beyond ITSM (e.g., ITBM, ITOM, HRSD)
  • Familiarity with federal IT compliance and documentation standards
  • Experience with process modeling and diagramming tools (e.g., Visio, Lucidchart)

Education:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Waiver:
  • Equivalent combination of education and relevant experience may be considered in lieu of a degree

Certification:

• Required: None specified
• Preferred, but not required:
  • ServiceNow Certified System Administrator (CSA)
  • Certified ScrumMaster (CSM) or equivalent Agile certification
  • Business Analysis certification such as CBAP or PMI-PBA